Flash Gen · Cancellation Policy · v1.0 · effective 21 July 2026
| Field | Value |
| Operator | ARIES ACCESSIBILITY LTD |
| Company number | 15588986 |
| Registered office | 20 Wenlock Road, London, England, N1 7GU |
| Trading name / brand | Flash Gen |
| Website | https://flash-gen.com |
| Contact email | info@flash-gen.com |
| Support / complaints | info@flash-gen.com |
| Governing law | England and Wales |
| Document version | v1.0 |
| Effective date | 21 July 2026 |
| Important: Flash Gen has no subscription or automatic renewal. You may close your Account, but closure does not automatically refund delivered Content or unused Tokens; unused Tokens are extinguished when closure becomes effective, subject to statutory rights and any approved refund. |
1. Scope and interpretation
1.1 The controlling rule is as follows: This Policy covers voluntary Account closure, withdrawal from eligible distance contracts, company-initiated suspension or termination, inactivity, service retirement and the consequences for Tokens, Content and personal data.
1.2 For scope and interpretation, Flash Gen checks Account control, unused Tokens, pending jobs, payments, disputes and retained records before final action. This prevents closure from misdirecting a refund or destroying evidence.
1.3 Mandatory consumer, privacy and payment rights continue to apply to scope and interpretation; this Policy cannot be used to waive a protection that the law makes non-excludable.
2. Nature of the Service and purchases
2.1 For the Flash Gen service, Flash Gen is an Account-based digital service funded through one-off purchases. It does not operate a subscription, automatic renewal, minimum term or automatic Token top-up.
2.2 A confirmation relating to nature of the service and purchases identifies the effective date and the expected treatment of access, Tokens and unresolved matters. The user should retain the confirmation for payment and privacy records.
2.3 A user may ask support to review a material outcome concerning nature of the service and purchases. Review can confirm the result, correct an error, narrow a restriction or identify the proper statutory process.
3. Ways a user may cancel or close an Account
3.1 This section allocates responsibility clearly. A user may submit a closure request from the Account email to info@flash-gen.com and complete identity or security checks. The user should download needed outputs and use or resolve Tokens before confirming closure.
3.2 Where ways a user may cancel or close an account follows suspected compromise, closure may be delayed long enough to restore control and prevent an attacker from deleting evidence or diverting value. Access can remain restricted during that review.
4. Effective time of user cancellation
4.1 The Account and transaction outcome follows this position: Closure becomes effective when Flash Gen confirms completion after security review and any pending payment, refund or dispute hold. A request may be withdrawn before final closure if security and data-deletion processing have not made restoration impracticable.
4.2 The outcome for effective time of user cancellation does not defeat a remedy for defective or non-delivered digital content. A limited support route may remain available after Account access ends.
4.3 Reasonable verification may be required for effective time of user cancellation, especially where value, Account control or sensitive data is involved. Verification is proportionate to the risk and information requested.
5. Consequences of voluntary closure
5.1 To keep the Service predictable, Access ends, generation jobs are stopped where practicable, saved settings become unavailable, and unused Tokens are extinguished. Previously downloaded lawful outputs may continue to be used under the applicable licence unless that licence was withdrawn for breach or refund.
5.2 Before consequences of voluntary closure becomes irreversible, the operator may show the user a summary of unused Tokens, pending generation jobs and open cases. This supports an informed final decision.
5.3 The treatment of consequences of voluntary closure is recorded so that support, billing and enforcement remain consistent. A corrected error is reflected in the Account or transaction history.
6. No automatic refund on cancellation
6.1 The practical and contractual position is this: Closing an Account does not itself reverse a completed one-off purchase. Refunds remain available only under the Refund Policy, statutory rights or an express service-retirement remedy.
6.2 Data affected by no automatic refund on cancellation follows the Privacy Policy rather than disappearing automatically. Transaction, tax, consent, security and dispute records remain isolated for their lawful retention periods.
7. Company-initiated suspension, restriction or termination
7.1 In operational terms, Flash Gen may act for fraud, security, unlawful content, rights infringement, payment reversal, technical abuse or material breach. Urgent risk can justify immediate restriction, while less serious issues may receive warning and opportunity to correct.
7.2 If company-initiated suspension, restriction or termination is caused by serious breach, the operator may act without advance notice where delay would create material harm. Less urgent cases may receive warning and opportunity to correct.
7.3 No delay in enforcing company-initiated suspension, restriction or termination is a permanent waiver. A later response remains available where the underlying breach, error or risk continues.
8. Effect of fraud, abuse or disputes on cancellation
8.1 An Account subject to investigation may be preserved in restricted form so evidence is not lost. Closure does not prevent recovery of an unpaid balance, response to a chargeback or cooperation with lawful authorities.
8.2 A user challenging effect of fraud, abuse or disputes on cancellation should respond from the registered Account email and identify the contested outcome. Verification protects the Account holder and any pending refund.
8.3 If part of the rule on effect of fraud, abuse or disputes on cancellation is unenforceable, it is adjusted only to the minimum extent necessary and the remaining provisions continue.
9. Treatment of Tokens, Content and digital entitlements
9.1 The controlling rule is as follows: Tokens are non-transferable service credits and are extinguished on final closure. A granted refund reverses the associated Token balance and may withdraw related outputs; Tokens restored for a Verified Platform Failure remain available while the Account is active.
9.2 For treatment of tokens, content and digital entitlements, Flash Gen checks Account control, unused Tokens, pending jobs, payments, disputes and retained records before final action. This prevents closure from misdirecting a refund or destroying evidence.
Outcomes matrix
| Scenario | Effect on Account | Refund position | Notes |
| Voluntary closure after completed purchases | Access ends when closure is confirmed | No automatic refund | Download needed outputs and use Tokens before closure |
| Eligible cooling-off cancellation before digital supply | Order and related entitlement cancelled | Refund to original method | Applies where supply has not begun and right remains |
| Termination for serious breach | Immediate restriction or closure | Normally no refund | Statutory remedies remain; evidence may be retained |
| Dormancy with unused paid Tokens | Notice and protective review before closure | Case-specific | Reasonable opportunity to use value where practicable |
| Refund followed by closure | Refunded Tokens and related rights reversed; Account then closes | Approved amount returned | Prevents duplicate benefit |
| Service retirement | Access ends after published sunset process | Fair remedy where required | Use period, equivalent value or refund depending circumstances |
10. Guest access, dormancy and inactivity
10.1 For the Flash Gen service, Where limited guest access exists, it may expire with the session. An inactive Account may be protected, archived or closed after reasonable notice, taking account of unused paid Tokens and mandatory rights.
10.2 A confirmation relating to guest access, dormancy and inactivity identifies the effective date and the expected treatment of access, Tokens and unresolved matters. The user should retain the confirmation for payment and privacy records.
10.3 Records supporting guest access, dormancy and inactivity are retained only for the applicable business, legal and evidential period and are protected under the Privacy Policy.
11. Personal-data deletion versus access closure
11.1 This section allocates responsibility clearly. Closing access and erasing personal data are distinct. Some transaction, tax, fraud, consent, security and dispute records remain for lawful retention periods even after Account access is closed.
11.2 Where personal-data deletion versus access closure follows suspected compromise, closure may be delayed long enough to restore control and prevent an attacker from deleting evidence or diverting value. Access can remain restricted during that review.
11.3 A business Account may allocate internal roles for personal-data deletion versus access closure, but the registered Account holder remains responsible for authorised access and accurate instructions.
12. Service retirement, major change or sunset
12.1 The Account and transaction outcome follows this position: If Flash Gen retires the service or a material paid feature, it will provide reasonable notice where practicable and a fair route to use remaining Tokens, receive equivalent value or obtain a remedy required by law.
12.2 The outcome for service retirement, major change or sunset does not defeat a remedy for defective or non-delivered digital content. A limited support route may remain available after Account access ends.
13. Cooling-off and mandatory consumer rights
13.1 To keep the Service predictable, A consumer may have 14 days to cancel a distance contract. Immediate digital supply can begin only after the required consent, and the cooling-off right is lost only after acknowledgement of that consequence; defective supply remedies remain.
13.2 Before cooling-off and mandatory consumer rights becomes irreversible, the operator may show the user a summary of unused Tokens, pending generation jobs and open cases. This supports an informed final decision.
13.3 Users should raise concerns about cooling-off and mandatory consumer rights promptly and preserve relevant confirmations, errors and communications so the issue can be resolved on reliable evidence.
14. Reopening, restoration and new Accounts
14.1 The practical and contractual position is this: A voluntarily closed Account may be reopened only where records and security state permit; extinguished Tokens are not automatically reinstated. An Account terminated for breach may not be replaced to evade enforcement.
14.2 Data affected by reopening, restoration and new accounts follows the Privacy Policy rather than disappearing automatically. Transaction, tax, consent, security and dispute records remain isolated for their lawful retention periods.
14.3 Any discretionary accommodation for reopening, restoration and new accounts is assessed consistently but does not create an automatic entitlement for materially different circumstances.
15. Communications and support
15.1 In operational terms, Closure confirmations, security questions and final notices are sent to the registered Account email. Users must keep that address accessible until closure is complete.
15.2 If communications and support is caused by serious breach, the operator may act without advance notice where delay would create material harm. Less urgent cases may receive warning and opportunity to correct.
16. Age and authorised requests
16.1 Only an adult Account holder or authorised business administrator may request closure. Requests made by another person require evidence of authority, except where law provides a separate representative right.
16.2 A user challenging age and authorised requests should respond from the registered Account email and identify the contested outcome. Verification protects the Account holder and any pending refund.
16.3 The user remains responsible for downstream use connected with age and authorised requests, including context, disclosures, third-party rights and compliance after an output is downloaded.
17. Changes
17.1 The controlling rule is as follows: Policy changes apply prospectively and do not remove an accrued statutory remedy or an already confirmed closure outcome.
17.2 For changes, Flash Gen checks Account control, unused Tokens, pending jobs, payments, disputes and retained records before final action. This prevents closure from misdirecting a refund or destroying evidence.
17.3 A restriction concerning changes can remain in place while a payment, safety or rights investigation is active and is reviewed when material new evidence becomes available.
18. Governing law and contact
18.1 For the Flash Gen service, This Policy is governed by the law of England and Wales while preserving mandatory rights available to consumers elsewhere. Closure and cancellation requests should be sent to info@flash-gen.com.
18.2 A confirmation relating to governing law and contact identifies the effective date and the expected treatment of access, Tokens and unresolved matters. The user should retain the confirmation for payment and privacy records.
Practical Outcomes Matrix
These worked scenarios show the expected relationship between Account status, Tokens, refunds and retained records.
| Scenario / step | Practical rule |
| Voluntary closure | User downloads outputs, uses or resolves Tokens, submits the request and completes security checks. |
| Breach termination | Access may end immediately for serious harm; Tokens are extinguished and evidence is preserved. |
| Dormancy | Reasonable notice and a protective review precede closure where paid unused value remains. |
| Refund then closure | Refunded Token value and related licences are reversed before final Account closure. |
| Service sunset | Notice, use period, equivalent value or a legally required refund is provided according to circumstances. |
| Data erasure | Handled separately from access closure because transaction and security records may remain lawfully retained. |
Closure safeguards and continuity
AS.1 A closure confirmation identifies the effective date and whether access, outputs, Tokens or pending matters remain. Users should retain that confirmation for payment and data-protection records.
AS.2 Where law requires continued access, repair, replacement or refund for defective digital content, Account closure does not defeat that remedy. A restricted case channel may remain available after closure.
AS.3 If an Account is compromised, the operator may delay closure long enough to restore control and prevent an attacker from deleting evidence or diverting a refund.
AS.4 A pending generation job is stopped where technically practicable. If processing has already produced a usable output, the associated Token treatment follows the completed-job rules rather than being treated as non-delivery.
AS.5 Business administrators should remove delegated users before final closure and preserve any invoices, licences and outputs needed for the organisation’s records.
Flash Gen · Cancellation Policy · v1.0 · effective 21 July 2026 · Published on the website; subject to update; the current published version governs.
