Flash Gen · Terms and Conditions · v1.0 · effective 21 July 2026
| Field | Value |
| Operator | ARIES ACCESSIBILITY LTD |
| Company number | 15588986 |
| Registered office | 20 Wenlock Road, London, England, N1 7GU |
| Trading name / brand | Flash Gen |
| Website | https://flash-gen.com |
| Contact email | info@flash-gen.com |
| Support / complaints | info@flash-gen.com |
| Governing law | England and Wales |
| Document version | v1.0 |
| Effective date | 21 July 2026 |
| Important: Tokens are closed-loop service credits used only within Flash Gen. They are not money, electronic money or stored value, cannot be transferred or redeemed for cash, and do not limit any statutory consumer rights that apply to you. |
1. Contents
1. Contents
2. About these Terms
3. Definitions
4. Eligibility and account use
5. Scope of licence and permitted use
6. Tokens, digital content and service credits
7. Purchases, billing and taxes
8. Delivery of digital content
9. No redemption, resale or cash-out
10. User conduct and prohibited activity
11. User Submissions
12. Intellectual property
13. Updates, maintenance and changes to the Service
14. Suspension, restriction and termination
15. Consumer rights and statutory protections
16. Refunds and billing disputes
17. Disclaimers and service availability
18. Limitation of liability
19. Indemnity
20. Privacy, cookies and data handling
21. Complaints and support
22. Governing law and dispute resolution
23. Changes to these Terms
24. Contact
Schedule 1 – Practical service rules
Document note
2. About these Terms
2.1 The controlling rule is as follows: These Terms form the contract between you and ARIES ACCESSIBILITY LTD for access to Flash Gen, purchases of pre-generated image content, purchases and use of token packs, and image-generation services. Acceptance occurs when you create an account, submit an order, use tokens or otherwise use the Service.
2.2 For about these terms, the relevant checkout disclosure, Account status, Token entry and generation record are read together. A specific transaction disclosure controls only that transaction and only where it is clear, lawful and consistent with these Terms.
2.3 Mandatory consumer, privacy and payment rights continue to apply to about these terms; this Policy cannot be used to waive a protection that the law makes non-excludable.
3. Definitions
3.1 For the Flash Gen service, Defined terms distinguish an Account, Content, Generated Output, Prompt, Service, Token, Token Pack, User Submission and Verified Platform Failure. A Token is a contractual unit of service access and not a financial asset.
3.2 Administration of definitions may involve a warning, verification request, correction, Token adjustment or access restriction. The measure selected should address the actual issue without creating a broader restriction than reasonably necessary.
3.3 A user may ask support to review a material outcome concerning definitions. Review can confirm the result, correct an error, narrow a restriction or identify the proper statutory process.
4. Eligibility and account use
4.1 This section allocates responsibility clearly. The Service is for persons aged 18 or over who can enter a binding contract and who use a valid account with accurate information. One person or organisation may control an account, but the account holder remains responsible for authorised users and credentials.
4.2 Evidence concerning eligibility and account use can include the accepted Terms version, order confirmation, user instruction, Token movement, job status, output-access event and support correspondence. Records are used to provide a reasoned outcome rather than an automatic result.
5. Scope of licence and permitted use
5.1 The Account and transaction outcome follows this position: Flash Gen grants a limited, non-exclusive, non-transferable licence to access the Service. For paid pre-generated Content and Generated Output, the licence permits personal and commercial end use, subject to third-party rights, applicable law and the restrictions in these Terms.
5.2 Where scope of licence and permitted use affects paid access, Flash Gen first determines whether the issue arose from the user, the payment chain, the platform or a third party. That classification determines whether correction, enforcement or a statutory remedy is appropriate.
5.3 Reasonable verification may be required for scope of licence and permitted use, especially where value, Account control or sensitive data is involved. Verification is proportionate to the risk and information requested.
6. Tokens, digital content and service credits
6.1 To keep the Service predictable, Tokens allow generation jobs to be submitted and are consumed according to the rate shown before submission. They are revocable contractual service credits, have no cash value or real-world exchange value, and cannot be withdrawn, transferred, pledged, resold or used outside Flash Gen.
6.2 The obligations in tokens, digital content and service credits continue only for as long as needed to protect the contract, delivered rights, security and lawful claims. They do not create ownership of Tokens or a right to perpetual operation of every model or feature.
6.3 The treatment of tokens, digital content and service credits is recorded so that support, billing and enforcement remain consistent. A corrected error is reflected in the Account or transaction history.
7. Purchases, billing and taxes
7.1 The practical and contractual position is this: The total price, billing currency, applicable taxes and Token quantity are shown before payment. Orders are one-off transactions; there is no subscription, automatic renewal or automatic token replenishment unless a separate future feature is expressly accepted at checkout.
7.2 A user challenging an outcome under purchases, billing and taxes should identify the Account, order or job and explain the requested correction. Flash Gen may preserve the relevant records while the matter is assessed.
8. Delivery of digital content
8.1 In operational terms, Token Packs are fulfilled by crediting the purchased Tokens to the Account after payment confirmation. Generated Output is fulfilled by making the completed file available in the Account or through a secure download route; no physical shipping is involved.
8.2 Business users applying delivery of digital content across a team must control delegated access and ensure staff understand the licence, payment and safety restrictions. The Account holder remains the principal contractual contact.
8.3 No delay in enforcing delivery of digital content is a permanent waiver. A later response remains available where the underlying breach, error or risk continues.
9. No redemption, resale or cash-out
9.1 Users must not treat Tokens, access rights or Content as currency or transferable property. No secondary market, cash-out, exchange, peer-to-peer transfer, account sale or monetisation of unused balances is permitted.
9.2 If no redemption, resale or cash-out overlaps another policy, the more specific process in the Refund Policy, Payment Policy, Cancellation Policy, Privacy Policy or Acceptable Use Policy applies alongside these Terms.
9.3 If part of the rule on no redemption, resale or cash-out is unenforceable, it is adjusted only to the minimum extent necessary and the remaining provisions continue.
10. User conduct and prohibited activity
10.1 The controlling rule is as follows: Users must not submit unlawful prompts, generate abusive or exploitative material, evade safety controls, interfere with technical systems, misuse payment methods, scrape the Service, create deceptive identities or use outputs for fraud, harassment or illegal discrimination.
10.2 For user conduct and prohibited activity, the relevant checkout disclosure, Account status, Token entry and generation record are read together. A specific transaction disclosure controls only that transaction and only where it is clear, lawful and consistent with these Terms.
Permitted and prohibited use
| Permitted use | Conditions | Prohibited counterpart |
| Personal creative projects | Lawful prompts and respect for rights | Harassment, exploitation or deceptive impersonation |
| Commercial design and marketing | User verifies licences, claims and third-party rights | False endorsement or unlicensed brand/personality use |
| Business workflow integration | Authorised users and reasonable technical load | Credential sharing, scraping or safety-control evasion |
| Use of Generated Output | Review before publication and comply with law | Representation as unique, factual or officially approved where untrue |
11. User Submissions
11.1 For the Flash Gen service, Users retain rights they hold in prompts and uploaded materials and grant the operator a limited licence to process them to provide, secure and improve the requested service. Users warrant that submissions are lawful and that all necessary permissions have been obtained.
11.2 Administration of user submissions may involve a warning, verification request, correction, Token adjustment or access restriction. The measure selected should address the actual issue without creating a broader restriction than reasonably necessary.
11.3 Records supporting user submissions are retained only for the applicable business, legal and evidential period and are protected under the Privacy Policy.
12. Intellectual property
12.1 This section allocates responsibility clearly. The Service, software, interface, branding, curated Content and underlying materials remain protected by intellectual-property rights. Rights in Generated Output may depend on law and the contribution made; to the extent rights vest in the operator, a use licence is granted after valid payment and Token consumption.
12.2 Evidence concerning intellectual property can include the accepted Terms version, order confirmation, user instruction, Token movement, job status, output-access event and support correspondence. Records are used to provide a reasoned outcome rather than an automatic result.
12.3 A business Account may allocate internal roles for intellectual property, but the registered Account holder remains responsible for authorised access and accurate instructions.
13. Updates, maintenance and changes to the Service
13.1 The Account and transaction outcome follows this position: The operator may maintain, patch, improve or replace models, safety systems and interface features. Changes will not retrospectively remove rights in already delivered paid Content, and material changes affecting unused paid Tokens will be handled fairly.
13.2 Where updates, maintenance and changes to the service affects paid access, Flash Gen first determines whether the issue arose from the user, the payment chain, the platform or a third party. That classification determines whether correction, enforcement or a statutory remedy is appropriate.
14. Suspension, restriction and termination
14.1 To keep the Service predictable, Access may be restricted for security, fraud, non-payment, chargeback abuse, prohibited content, infringement or material breach. Measures may include warnings, job blocking, Token holds, temporary suspension or termination, calibrated to risk and urgency.
14.2 The obligations in suspension, restriction and termination continue only for as long as needed to protect the contract, delivered rights, security and lawful claims. They do not create ownership of Tokens or a right to perpetual operation of every model or feature.
14.3 Users should raise concerns about suspension, restriction and termination promptly and preserve relevant confirmations, errors and communications so the issue can be resolved on reliable evidence.
15. Consumer rights and statutory protections
15.1 The practical and contractual position is this: Digital content must meet mandatory standards that apply under consumer law. Nothing in these Terms excludes remedies that cannot lawfully be excluded, including remedies for content that is not as described, not of satisfactory quality or not fit for a disclosed purpose.
15.2 A user challenging an outcome under consumer rights and statutory protections should identify the Account, order or job and explain the requested correction. Flash Gen may preserve the relevant records while the matter is assessed.
15.3 Any discretionary accommodation for consumer rights and statutory protections is assessed consistently but does not create an automatic entitlement for materially different circumstances.
16. Refunds and billing disputes
16.1 In operational terms, Refund eligibility and investigation steps are governed by the Refund Policy. Approved refunds return funds to the original payment method and reverse corresponding unused or consumed Tokens, outputs or access rights where reasonably required to prevent double recovery.
16.2 Business users applying refunds and billing disputes across a team must control delegated access and ensure staff understand the licence, payment and safety restrictions. The Account holder remains the principal contractual contact.
17. Disclaimers and service availability
17.1 Artificial-intelligence output is probabilistic and can vary between requests. The operator does not promise uniqueness, factual accuracy, legal clearance or suitability for a particular project, but does not disclaim the obligation to provide the Service with reasonable care and skill.
17.2 If disclaimers and service availability overlaps another policy, the more specific process in the Refund Policy, Payment Policy, Cancellation Policy, Privacy Policy or Acceptable Use Policy applies alongside these Terms.
17.3 The user remains responsible for downstream use connected with disclaimers and service availability, including context, disclosures, third-party rights and compliance after an output is downloaded.
18. Limitation of liability
18.1 The controlling rule is as follows: Liability is limited only to the extent permitted by law. The operator does not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any matter that cannot lawfully be limited.
18.2 For limitation of liability, the relevant checkout disclosure, Account status, Token entry and generation record are read together. A specific transaction disclosure controls only that transaction and only where it is clear, lawful and consistent with these Terms.
18.3 A restriction concerning limitation of liability can remain in place while a payment, safety or rights investigation is active and is reviewed when material new evidence becomes available.
19. Indemnity
19.1 For the Flash Gen service, Business users must compensate the operator for third-party claims caused by unlawful submissions, infringement or deliberate misuse, but only to the extent the loss is reasonably foreseeable and attributable to the business user. This provision does not reduce consumer rights.
19.2 Administration of indemnity may involve a warning, verification request, correction, Token adjustment or access restriction. The measure selected should address the actual issue without creating a broader restriction than reasonably necessary.
20. Privacy, cookies and data handling
20.1 This section allocates responsibility clearly. Personal data is handled under the Privacy Policy and Cookie Policy. Payment-card details are collected by a payment service provider through protected checkout fields; Flash Gen does not intend to store full card numbers or card security codes.
20.2 Evidence concerning privacy, cookies and data handling can include the accepted Terms version, order confirmation, user instruction, Token movement, job status, output-access event and support correspondence. Records are used to provide a reasoned outcome rather than an automatic result.
20.3 The operator will not impose a new price or recurring charge merely because privacy, cookies and data handling requires verification, correction or support.
21. Complaints and support
21.1 The Account and transaction outcome follows this position: Support requests should identify the Account email, order reference, generation job and requested resolution. Requests are handled during published support hours, with priority for security, unauthorised payment, non-delivery and material service failures.
21.2 Where complaints and support affects paid access, Flash Gen first determines whether the issue arose from the user, the payment chain, the platform or a third party. That classification determines whether correction, enforcement or a statutory remedy is appropriate.
21.3 Communications about complaints and support are sent to the Account email or another verified contact, and users must keep that route secure and current.
22. Governing law and dispute resolution
22.1 To keep the Service predictable, These Terms are governed by the law of England and Wales. Courts of England and Wales have jurisdiction, while consumers may also rely on mandatory protections and competent courts available under the law of their habitual residence.
22.2 The obligations in governing law and dispute resolution continue only for as long as needed to protect the contract, delivered rights, security and lawful claims. They do not create ownership of Tokens or a right to perpetual operation of every model or feature.
23. Changes to these Terms
23.1 The practical and contractual position is this: Updated Terms may be published for legal, security, product or operational reasons. Material adverse changes will be notified through the Service or by email where reasonably practicable and will apply prospectively.
23.2 A user challenging an outcome under changes to these terms should identify the Account, order or job and explain the requested correction. Flash Gen may preserve the relevant records while the matter is assessed.
23.3 The burden of cooperation for changes to these terms is limited to information reasonably available to the user and relevant to the decision.
24. Contact
24.1 In operational terms, Questions, notices and complaints may be sent to info@flash-gen.com or to the registered office. Electronic contact is preferred because it allows order and job records to be matched efficiently.
24.2 Business users applying contact across a team must control delegated access and ensure staff understand the licence, payment and safety restrictions. The Account holder remains the principal contractual contact.
24.3 Automated controls may assist with contact, but proportionate human review is available where required by law or appropriate for a material paid-access outcome.
Schedule 1 – Practical service rules
The following scenarios summarise how the contract operates in common situations. They do not replace the detailed sections above.
| Scenario / step | Practical rule |
| Buying Tokens | Review the price, currency, Token quantity and immediate-supply notice; keep the order confirmation. |
| Submitting a job | Use only material you are authorised to process; review the displayed Token cost before confirming. |
| A job fails | Check the job status. A Verified Platform Failure with no usable output should restore Tokens; contact support if the ledger does not update. |
| Publishing an output | Review accuracy, provenance, third-party rights, audience context and legal restrictions before use. |
| Closing an Account | Download needed outputs and use or resolve Tokens first; unused Tokens are extinguished when closure becomes effective. |
| Questioning a charge | Look for the descriptor FLASH-GEN.COM, then contact support with the date, amount and order before a chargeback where practicable. |
Flash Gen · Terms and Conditions · v1.0 · effective 21 July 2026 · Published on the website; subject to update; the current published version governs.
